Consumer Protection:

Question: How can an Ontario paralegal help me if a company’s consumer contract or product sale didn’t feel fair?

Answer: In Ontario, Pollock Paralegal helps consumers understand their rights under the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A and other related consumer protection rules, including contract requirements and remedies when goods or services do not meet what was promised.   A paralegal can review your purchase details, identify common issues like missing required contract terms, misleading pricing or advertising, and potential implied warranty concerns under the common law.   If you are dealing with a dispute, return, repair, refund, or cancellation problem, call (519) 694-0363 for a quick path forward and consider a free 1/4 hour consultation with Pollock Paralegal.

In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: